e911
Overview
Sharpen provides e911 functionality to ensure that in the event of an emergency call, the correct physical location is automatically associated with the dial. Each location within your organization is assigned a unique registered address, and all voice endpoints at that location are mapped to it. This ensures that emergency services are dispatched to the correct address without relying on the caller to provide it.
e911 location registration is required by law. It is strongly recommended to review and confirm your e911 information at least once a year to ensure it remains accurate.
Managing e911 Locations
Navigate to Admin > Configuration > e911 to view and manage all e911 locations configured for your account. Select any existing location from the dropdown menu to view or edit its details.
Creating a New e911 Location
To add a new location, click the New Location button and complete the following fields:
Location Information
Enter the physical address for this location. If your organization operates out of multiple locations, each one must be added as a separate e911 entry to ensure the correct address is associated with calls placed from that site.
Add Equipment
Optionally specify equipment associated with this location, such as conference room or lobby phones. This field was originally intended for network topology documentation purposes.
General Information
Enter any internal notes relevant to this location, such as network configuration details or account-specific information. This field is for internal reference only.
Validating and Saving
Once you have entered the address, click Validate. The e911 system will verify the address against known registered addresses to confirm it is valid and dispatchable.
After the address has been successfully validated, click Save to complete the setup.
Note: We recommend confirming your e911 information once a year.
This article is part of a series on Admin Configuration topics.