Polycom Line Key Customization
Overview
In some cases it may be necessary to customize a Polycom phone's display beyond the default Sharpen configuration, such as adding additional line keys, updating display names, or adding external contacts. This article covers how to perform these modifications using the Polycom web configuration tool.
Important: These modifications fall outside of Sharpen's default provisioning configuration. Proceed with caution. If issues arise after making changes, the recommended resolution is to factory reset the device and re-provision it to Sharpen defaults. Note that doing so will remove all custom configurations, requiring these steps to be repeated.
Accessing the Polycom Web Configuration Tool
The following steps apply to all configuration sections in this article. Complete them first before making any changes.
On the phone, navigate to Settings > Status > Network > TCP/IP Parameters to identify the phone's IP address.
In a web browser, enter
https://[IP address]— for example,https://10.0.5.68.If a security warning appears, choose to proceed to the page.
Log in using the following credentials:
Username: Admin
Password: 6311
Optimizing Line Key Screen Real Estate
This setting reduces the number of line keys displayed per line, freeing up screen space on the phone's home display.
Access the Polycom web configuration tool using the steps above.
Navigate to Settings > Lines.
Select Line 1 from the left panel.
Expand the Identification section.
Set Number of Line Keys to
1.Click Save.
Adding a New Line Key
Adding a new line key registers an additional extension on the phone. This provides an alternate outbound dialing path but does not enable simultaneous ringing on both registrations, as BLF (Busy Lamp Field) would.
Access the Polycom web configuration tool using the steps above.
Navigate to Settings > Lines.
Select Line 2 from the left panel. Line 1 is your primary registered line — use Line 2 (or higher) for additional lines.
Expand the Identification section and complete the following:
Address
Enter the extension in the format
100con9999.
Label
Leave blank.
Type
Set to Private.
Third Party Name
Leave blank.
Expand the Authentication section and complete the following:
Use Login Credentials
Leave disabled.
User ID
Enter the extension being added (e.g.,
100con9999).
Password
Enter the password for the extension. To locate the password, navigate to Admin > Configuration > Extensions in the Sharpen Portal, select the extension, and copy the value from the password field.
Click Save.
Repeat for any additional lines as needed.
Using Friendly Line Key Names
This setting allows you to assign a readable display name to a line key, which will also appear in Caller ID.
Access the Polycom web configuration tool using the steps above.
Navigate to Settings > Lines.
Select the line you want to rename from the left panel.
Expand the Identification section and complete the following:
Display Name
Enter the name you want to display. This value will also appear in Caller ID.
Label
Leave blank to inherit the Display Name value. Enter a custom value here only if you want the line key label to differ from the Caller ID name.
Click Save.
Repeat for all configured lines.
Adding External Contacts
External contacts can be added directly from the phone's directory for quick access to frequently dialed numbers.
Press the Directory button on the Polycom home screen.
Press the + button to add a new contact.
Enter the First Name and Last Name.
Enter the phone number in the Contact field.
Press Save.
Note: Externally added contacts are not persistent. Rebooting the phone will erase any manually added contacts, as the device reloads the Sharpen contacts directory upon restart.
This article is part of a series on Admin Configuration topics.
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In some cases, it may be necessary to change the display of a Polycom phone to include additional lines, change the display names, or add additional external contacts. The references below indicate how to perform these modifications through the Polycom web configuration tool. These steps should be taken with caution since they do not align with the default configuration which Sharpen endorses. Should you run into issues, it is encouraged to factory reset the device and re-provision to the defaults. In addition, should you have your custom configurations in place and decide to factory reset the phone, the next provision will pull the Sharpen default configuration, requiring a repetition of these steps.
Optimizing Line Key Screen Real Estate
Identify the IP address of your Polycom phone (Settings>Status>Network>TCP/IP Parameters)
In a web browser, enter https://x.x.x.x (eg.. https://10.0.5.68) to navigate to your web configuration for the phone
Depending on your browser, you will see a variation of a security warning. Choose to proceed to the web page
Authenticate using Admin as the user, and 6311 as the password
Navigate to Settings>Lines
Choose Line 1 from the left pane
Expand the “Identification” sub section
Change “Number of Line Keys” to 1
Click Save
Adding a New Line Key*
Identify the IP address of your Polycom phone (Settings>Status>Network>TCP/IP Parameters)
In a web browser, enter https://x.x.x.x (eg.. https://10.0.5.68) to navigate to your web configuration for the phone
Depending on your browser, you will see a variation of a security warning. Choose to proceed to the web page
Authenticate using Admin as the user, and 6311 as the password
Navigate to Settings>Lines
On the left side you’ll notice Line 1 through Line xx (depending on your model)
Line 1 refers to your normally registered line.
We’ll use Line 2 to add an additional line
Select Line 2
Expand the “Identification” sub-section
Enter the extension you wish to monitor into the “Address” field (eg.. 100con9999)
Leave “Label” blank
“Type” should be Private
“Third Party Name” should be left blank
Expand the “Authentication” sub section
Leave “Use Login Credentials to Disable”
Populate with “UserID” with extension you’re setting up as a second line (eg.. 100con9999)
Enter the password for the extension
To locate the password…
Admin>Configuration>Extensions
Navigate to the extension to be monitored
Scroll down to the password field
Copy the password from the field to the Polycom configuration password field
Click Save
You’ll now see a line with the Label you’ve assigned
Repeat for all necessary new lines
Note that adding a new line is effectively registering a new phone. Duplicate registration does not allow for both phones to ring as in BLF, but instead is simply an alternate registration path which can be used for outbound calls.
Using Friendly Line Key Names
Identify the IP address of your Polycom phone (Settings>Status>Network>TCP/IP Parameters)
In a web browser, enter https://x.x.x.x (eg.. https://10.0.5.68) to navigate to your web configuration for the phone
Depending on your browser, you will see a variation of a security warning. Choose to proceed to the web page
Authenticate using Admin as the user, and 6311 as the password
Navigate to Settings>Lines
Choose appropriate line from the left pane
Expand the “Identification” sub section
Change the “Display Name” to a suitable name (This will also show in CallderID)
Validate "Label" is blank
This will then inherit what’s set in Display Name.
Set to something unique if desired to be different than CallerID name
Click Save
Repeat for all configured lines
Adding External Contacts*
Press the Directory button on your Polycom home screen
Press the + Button to add a new contact
Enter the First Name and Last Name fields
Enter the phone number in the Contact field
Press Save
Navigate back to your home screen
New Contact will show in list
Rebooting the phone will erase added external contacts as a result of loading in the Sharpen contacts directory