How to Reset a Lost or Forgotten Password
Overview
If you have lost or forgotten your Sharpen password, there are three ways to regain access to your account. Depending on your situation, you can reset it yourself directly from the login page, have a Sharpen administrator update it on your behalf, or contact the Sharpen Care team for assistance.
Not sure which URL to use? Sharpen operates on two isolation zones. If your organization logs in at app.sharpencx.com , you are on IZ0. If your organization logs in at app.iz1.sharpen.cx , you are on IZ1. Use the correct URL for your organization throughout the steps below. If you are unsure, contact your administrator.
Method 1 — Self-Service Reset from the Login Page
Navigate to your organization's login URL (app.sharpencx.com or app.iz1.sharpen.cx) and click Forgot Password? below the login fields.
Enter your login email address and submit the request.
Check your inbox for a temporary password from Sharpen.
Log in using the temporary password, then navigate to Settings to create a new permanent password.
Method 2 — Administrator Reset
If you are unable to use the self-service option, a Sharpen administrator can reset your password on your behalf.
Log in to your organization's Sharpen URL with an admin account.
Navigate to Admin > Settings > Manage Users and locate the user's account.
Find the Password section and enter a new password for the user.
Click Save.
The user can then log in with the new password and update it from their Settings on the End User page.
Method 3 — Contact Sharpen Care
If neither option above is available to you, reach out to the Sharpen Care team directly:
Email: support@sharpencx.com
Phone: 855-249-3357, option 2
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