Setting Up Find Me

"Find Me" allows for inbound calls to an extension to be routed to multiple destinations. The call can be redirected to another extension, sent to voicemail, sent to a mobile device and many other options. This allows the call to "find" the user wherever he/she is or at least route to the best location.

The Find Me setting has three steps.  To access this setting, the user needs to navigate to the “Settings” tab.

Instructions

1. Choose whether Find Me is On or Off. After turning the application On, you will also need to set the External Ring Time, which is the number of seconds the Find Me application will ring.

   1. This can be enabled by the End User by navigating to the End User Dashboard and clicking Find Me, which takes you to the Find Me settings

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   2. An Administrator can also enable Find Me settings by navigating to Configuration > Extensions and scrolling to the Find Me Settings

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2. Choose Ring All or Hunt. After choosing the ring method, add the destinations you would like to ring.

   1. Ring All will ring all of the destinations you have entered at the same time for the duration of the External Ring Time.

   2. Hunt will ring each destination you have entered one at a time in the order they are listed. **Please Note** - Hunt calls will ring every destination for the duration of the External Ring Time, so this can lead to very long wait times for the caller if not configured carefully.

   3. + Add More Options - This button allows you to add as many destinations as you need. When you click this button a drop down menu will appear. Select the type of destination and the appropriate box will appear. Select the appropriate Extension from the drop down menu, or enter the 10 digit External Number you would like to ring. Repeat this until you have added all of the destinations you would like to ring.

3. This last routing option determines where the call goes if it was not answered during Step 2. Typically this will be set to Voicemail for your own extension, but the call can be routed anywhere in the system at this point.

Routing to Find Me

Once the Find Me setup is complete, you will need to route your calls there for it to be effective.

You can do this by setting your Status Available or Status Unavailable to Find Me and then making sure that My Status on the End User Dashboard is set to the appropriate routing option.

This can also be configured by an administrator by navigating to Configuration > Extensions and scrolling down to the Call Path section.