Accessing and Using the Service Desk Portal
- Mack Baczynski
Navigate to support.sharpencx.com and login with your credentials
If you do not yet have credentials please complete the following course to gain access to the service desk.
Once logged in, you’ll be greeted with the service desk home page which provides access to our Knowledge Base and request management tools.
Search the Knowledge base or click one of the predefined request type links to open a request with us.
Searching the Knowledge Base
Finding the article you need is as simple as searching for the terms relevant to the subject matter. The search will refer to indexed content and tags to give you the best results based on your search terms.
Opening requests
To open a request with us, simply navigate to the appropriate service desk…
then choose the appropriate request type
Choosing a request will open the appropriate fields for the request. Please be sure to provide all the required detail as accurately as possible so we can provide the best support.
Viewing your requests
Looking to see a past or open request? Simply navigate to the home page to observe your requests
Alternatively, to view all requests, choose the “All requests” option from the profile drop down.
Then, observe all requests.
Clicking on the case will take you to the full details of the request, allowing for further engagement.
