Removing/Deleting users

To remove a user from Sharpen, simply follow a few straightforward steps. This action will delete the agent and their extension from your Sharpen account, but it will not affect any data associated with them in Insights.

1. Navigate to Admin → Configuration → Extensions and search for the extension/user you are looking to remove. Press the edit icon located on the right-hand side of the menu to open that extension.
   
   

   Open

   

2. Locate the MAC Address field and remove any saved MAC Address and save the extension.
   (If applicable)
   
   

   Open

   

3. Navigate to Admin → Settings → Manage Users and search for the extension/user you are looking to remove. Press the edit icon located on the right-hand side of the menu to open the edit user menu.
   
   

4. Located at the very bottom of the page underneath skills will be a “Delete” button. Once pressed it will pop up a menu confirming if you wish to delete the user. Select Yes and the User and Extension will be removed from your Sharpen Account.