Topic: Sharpen Q

Click on any of the links below to access specific Sharpen Q articles:

• Sharpen Q: Agent Readiness

• Handling Interactions in Sharpen Q

  • Inbound SMS/MMS Messages

  • Handling Voicemail in Sharpen Q

  • Handling Inbound Email in Sharpen Q

  • Handling Inbound Web Chat in Sharpen Q

  • Handling Video Interactions in Sharpen Q

  • Handling Social Media Interactions In Sharpen Q

• Sharpen Q: Internal Controls

• Transferring an Interaction in Sharpen Q

• Sharpen Q Phone

• Sharpen Payments

• Handling Multiple Interactions (Interaction-Switching) in Sharpen Q

• Sharpen Q: Customer Information

• Interaction Record / Record Details

Click here to view/download the complete Sharpen Q guide.