Utilizing the API to Download Email Attachments

This article reviews the specific API calls used to gather an email attachment and download it from a temporary link.

Getting Email Attachment

Use the Get Email Record api:
curl --request POST \
  --url https://api.fathomvoice.com/V2/queues/email/get/ \
  --header 'content-type: multipart/form-data; boundary=---011000010111000001101001' \
  --form cKey1= companycKey1 \
  --form cKey2=companycKey2 \
  --form queueCallManagerID=QCMID
Once you have the response, you will have a key along with the attachment filename.
Example: xxxkeyxxx-fileName.pdf
You will need the filename that contains the key for this to work. Filename only will not return any results.

Use that as the fileName in a new request with AWS Get Object Link api:
curl --request POST \
  --url https://api.fathomvoice.com/V2/aws/getObjectLink/ \
  --header 'content-type: multipart/form-data; boundary=---011000010111000001101001' \
  --form cKey1=companycKey1 \
  --form cKey2=companycKey2 \
  --form bucketName=messagemedia \
  --form fileName=xxxkeyxxx-fileName.pdf
This will give you a direct link to the file from AWS, just like call recordings. You will have to fix the url format by doing a find and replace to remove the “\” from the returned URL . This link has all of the access and signature keys as voice recordings, as well as having an expiration 1 hour from link creation time.