Creating a My Queue

A “My Queue” serves as a direct Q route to your Q users. Most commonly, the benefit is experienced for Q users who are also likely to receive direct calls to a DID. By default new users do not have “My Queues”, but can be configured by utilizing a simple API call.

1. First, download or access a REST Client like Postman or Insomnia.

2. Create a new POST request to: 

   1. https://api.fathomvoice.com/V2/queues/addMyQ/ - for Main

   2. https://api-current.iz1.sharpen.cx/V2/queues/addMyQ/ - for iz1
      
      

      Open

      

       

3. Company Keys (cKeys) are available in your Sharpen instance here
   
   

   Open

   

    

4. The agent’s username can be retrieved from their extension configuration

   1. go to Settings > Configuration > Extensions > Edit an extension

   2. Once within the extension configuration, identify the username field. Use this in your api call.
      
      

       

5. A successful request should look like this
   
   

6. The My Queue can be validated by checking the user Q configuration under “Manage Users”