Call Recording

This article explains the configuration and use of call recording through inbound routes, extensions, and queues.

Call recording by Inbound Route

1. Login to the Sharpen Portal and navigate to the following:

   1. Admin

   2. Configuration

   3. Inbound Routes

2. Identify and edit the Inbound Route you wish to enable call recording for

3. Identify the 'Call Recording' option and select either:

   • On Demand

     • Call recording is OFF by default

     • Dial *9 to enable call recording for the current call.

   • Always

     • Call recording is ON by default

     • Dial *9 to disable call recording for the current call

Call recording by Extension

• Login to the Sharpen Portal as an admin and navigate to the following:

  1. Admin

  2. Configuration

  3. Extensions

• Select the Extension you wish to enable call recording for

• Scroll down to the 'Call Recording' option and select either:

  • On Demand

    • Call recording is OFF by default

    • Dial *9 to enable call recording for the current call.

  • Always

    • Call recording is ON by default

    • Dial *9 to disable call recording for the current call

Call recording by Q

• Login to the Sharpen Portal as an admin and navigate to the following:

  1. Admin

  2. Configuration

  3. Sharpen Q

• Select the queue you wish to enable call recording for

• Scroll down to the 'Call Recording' option and select either:

  • Automatic

    • Call recording is ON by default

    • Click the “Stop Recording” button in Sharpen Q to end the recording.

      Open

      

  • On Demand

    • Call recording is OFF by default

    • Click the “Start Recording” button in Sharpen Q to start the recording

      Open