Topic: Insights

Click on any of the links below to access specific Insights articles:

• Data Sources, Data Dictionary

• Sharpen Data Source: UC Call History

• Performance Management Datasource

Reports

• The Report-Building Interface and Side Configuration Panel

• Building a New Report (2 Methods)

• Adding, Deleting, and Hiding Fields in a Report

• Applying Filters and Filter Groups to a Report

• Creating and Using Custom Labels

• Derived Fields: The Basics

• Creating a Derived Field (Example)

• Creating a New Derived Field Using the sec_to_time Function (Example)

• Reordering a Report’s Fields; Sorting by a Field

• Summary Functions

• Groupings

• Building a Performance Management Report

Charts

• Chart Types Overview

• Live Charts

• Building a New Chart (Example)

• Building a Big Number Stat with Conditional Formatting

• Adding a Reference Line to a Chart

• Linking a Report to a Chart

• Charting the Performance Management Datasource