Reordering a Report's Fields; Sorting by a Field

Reordering Fields

It will often make sense to reorder a report's fields, in order to better portray the story the data is telling about agents and interactions.

To reorder the fields in a report, use the draggable handle (six dots) next to a field and drag it where you want it.

The image below shows what dragging the Caller ID field from the 5th field to the top of the list would look like.

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Applying a Sort Order to a Field

There are two ways to sort an individual field within a report, with different uses/results.

Sort Method 1: Sorting via the Side Configuration Panel

Each field (within the Fields tab) has a double-arrow to the right of the field name (between the calculator icon and the trashcan icon). Click this to sort results by that field, in either ascending or descending order. 

Here's how it looks when a field's data is sorted via the side configuration panel:

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Method 2: Sorting via the Report's Column

You can also sort results by a particular field by clicking the double-arrow icon that appears at the top of the field's column within the data grid itself. 

Here's how it looks when a field's data is sorted via the report's column: