Sharpen Data Source: UC Call History

Field Name

Description

Example Values

Cdr Id

This 8-digit number is a unique identifier for the call (similar to QCMID for Q-based interactions)

60411234

User Name

This will display the full name of the extension (if available). 

More often than not, this is the name of the user, but could be the name of conference phones, etc. 

If the username is unable to be associated w/ a user, “handled within system” will display

John Smith,

Handled Within System

Call Type

Currently, call type is designated to the direction of the call w/ the exception of Voicemail, which is also displayed to provide extra context for inbound calls delivered to VM. 

Internal calls will also log two rows of data (so that each side of the call is represented within the “username” column)

(the new unified data source will provide more context for calls--such as calls from Ring Groups, transfers, etc. 

Inbound, 

Outbound, 

Internal, 

Voicemail

ANI

The auto number identification for the dialing party. It is possible that this displays as an extension as well. 

+3171234567, 

2494 

CallerID

The name or callerID (ANI), If available.

“ADAM SETTLE” <+3171234567>

Start Time

The date/timestamp for when the call enters the sharpen system. EST

2019-09-30 17:38:32

End Time

The date/timestamp for when the call is disconnected EST

2019-09-30 17:42:40

Duration

The total time in seconds from the time the call comes into sharpen until hangup.

248

DNIS

The number dialed by the caller. Just like the ANI, this could be an extension

3171234567,

2494

Last Data

This is a little techy/jargony, but shows the last end point of the call in the system. 

SIP/2002032754@us1-vbxqa-5000-s.sipvbx.com

Recording

Filename

This field will display the filename of the call recording wav file, if available. At this time, there isn’t a way to access the recording within Insights, but we can send you the call if you have a specific request. 

100000002000030000.wav