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Transcription Redaction

Transcription Redaction

Transcription Redaction is available for voice calls as part of the Sharpen AI Bundle, allowing automatic redaction of various data from call recording transcripts.

Available in Admin → Configuration → Sharpen Q edit screen nested under Transcribe

  • Redact PCI
    Enables the automatic redaction of Payment Card Industry data from call recording transcripts.

  • Credit Card Numbers

  • Expiration date of credit card

  • CCV (3 or 4 digit verification code on cards or the equivalents)

  • Redact PII
    Enables the automatic redaction of Personally Identifiable Information from call recording transcripts.

  • Customer account or membership identification number

  • Numbers associated with an individual’s age

  • Specific calendar dates, which can include days of the week, dates, months, or years

  • Broader time periods, including date ranges, months, seasons, years, and decades

  • Dates of birth

  • Driver's permit numbers

  • Periods of time, specified as a number and a unit of time

  • Email addresses

  • Names of events or holidays

  • Names of computer files, including the extension or filepath

  • Terms indicating gender identity or sexual orientation, including slang terms

  • Healthcare numbers and health plan beneficiary numbers

  • Internet IP address, including IPv4 and IPv6 formats

  • Names of natural languages

  • Any named location reference

  • Full or partial physical mailing addresses, which can include: building name or number, street, city, county, state, country, zip code

  • Municipality names, including villages, towns, and cities

  • Geographic positions referred to using latitude, longitude, and/or elevation coordinates

  • Country names

  • State, province, territory, or prefecture names

  • Zip codes (including Zip+4), postcodes, or postal codes

  • Terms indicating marital status

  • Names and/or amounts of currency

  • Names of individuals, not including personal titles such as ‘Mrs.’ or ‘Mr.’

  • Names indicating a person’s family or community; often a last name in Western cultures and first name in Eastern cultures

  • Names given to an individual, usually at birth; often first / middle names in Western cultures and middle / last names in Eastern cultures

  • Full names, including professional titles and certifications, of medical professional, such as doctors and nurses

  • Numerical PII that doesn't fall under other categories (e.g., medical device serial numbers, computer numbers like MAC addresses and cookie IDs)

  • Job titles or professions

  • Names of organizations or departments within an organization

  • Names of medical facilities, such as hospitals, clinics, pharmacies, etc.

  • Terms indicating nationality, ethnicity, or provenance

  • Passport numbers, issued by any country

  • Account passwords, PINs, access keys, or verification answers

  • Telephone or fax numbers

  • Distinctive bodily attributes, including terms indicating race

  • Terms referring to a political party, movement, or ideology

  • Terms indicating religious affiliation

  • Social Security Numbers or international equivalent government identification numbers

  • Expressions indicating clock times

  • Internet addresses

  • Usernames, login names, or handles

  • Vehicle identification numbers (VINs), vehicle serial numbers, and license plate numbers

  • Names of Zodiac signs

  • Redact PHI
    Enables the automatic redaction of Protected Health Information from call recording transcripts.

  • Blood Type

  • Names of medical conditions, diseases, syndromes, deficits and disorders

  • Medically prescribed quantity of a medication (i.e. dosage)

  • Names of medications, vitamins, and supplements

  • Bodily injuries, including mutations, miscarriages and dislocations

  • Medical processes including treatments, procedures and tests

  • Medical statistics

 

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