Set as Flow Initiator: By selecting "Set as Flow Initiator," this panel will serve as the starting point of the IVR flow, before proceeding to subsequent panels within the Logic+ flow.

Panel Name: It is recommended that you choose a name and keep it consistent.

Panel Description: It is recommended to provide a clear description of the panel, detailing its purpose and functionality. This is akin to documentation, making it easier for others to understand and identify its intended use when they encounter it.

Test Panel: Make test calls to your integration and view responses. Test calls will be configured automatically as you configure this panel. Select Test at any time to make an API request using the panel's current configuration. The response code and response body will be returned in this panel. Useful for troubleshooting your requests while configuring this panel.

1. Note: It will display “Invalid Integration” when there is no integration is selected.

2. Response code: Displays the HTTP response code returned for your request.

3. View/Hide Response: Displays the response body returned for your request in a collapsible field. Selecting a property value in this response body will automatically create a variable in the Variables section to store it. This variable can be called for use in the following panels.

Integration: Choose an integration to call by either using the dropdown menu (default) or entering a variable:

1. Use Dropdown: Select an integration from the dropdown menu. All integrations created within your company's Sharpen account will appear here.

2. Use Variable: Enter a variable that contains an integration's ID.

Path: Enter the path of the API endpoint to be used. This path will be appended to the base URL used in your selected integration. Leave empty if your integration's base URL is the only endpoint.

Method: Select an HTTP request method from the dropdown menu. Options include GET (default), POST, PUT, DELETE, and PATCH.

Headers: Enter any request headers needed (e.g., content type, authorization) for your integration.

Request Body: If using the POST, PUT, or PATCH methods, enter the request body as a JSON string.

Content Type: Select a content type to add as a request header. Options include JSON and form data.

Timeout: Specify the number of seconds to wait for a response from the integration endpoint. The default value is 1 second. Acceptable values range from 0 to 60.

Variables: Store the API request's response data by creating a variable. Select the plus sign (+) by Add New to add a new line entry for a variable. Each entry defines a variable by name and JSON path. See Additional Information at the bottom of the page for more information.

1. Name: Enter a unique variable name.

2. Jsonpath: Enter the JSON path to the desired data in the response body (e.g., $.results[0].firstName). Stores the entire response body by default if this field is left empty.

Fire & Forget: Specify whether this panel should wait for a response from the integration's endpoint before proceeding through an output path. If set to wait, the panel will wait up to the number of seconds specified in Timeout. Options are to use either a toggle (default) or a variable.

1. Use Toggle: If switched off (default), the panel will wait. If switched on, the panel will immediately proceed to the appropriate exit path.

2. Use Variable: Enter a variable that contains a value for Boolean evaluation. The values "true" and "1" will evaluate to true, which causes the panel to immediately proceed to an appropriate exit path. All other values evaluate to false, which causes the panel to wait.

Exit Paths: Use the dropdown menu to select another panel in your flow. Any output from this panel will advance to the linked panel.