Q Transcription
- John Kargol
Analytics
Did you know that you have the option to turn on transcriptions for all your call queues, or even just for individual queues?
Enabling call transcriptions is like turning a phone conversation into written words that can be reviewed by people later on. This means that instead of just listening to the conversation, you have a text version of it that can be easily read and reviewed by others.
This means you can choose to have written records of conversations across the board, or for particular departments. It gives you flexibility in how you want to keep track of your calls.
There are two methods to enable or disable transcriptions.
The first method is to enable "Q Transcriptions" for all your workflows. You can do this by going to the Admin section, then selecting Configuration, and finally, choosing Workflows. In there, you'll find a toggle switch labeled "Q Transcriptions" that you can turn on.
You can perform this same task to disable Q Transcription(s) globally, by toggling it off.
The second option is to enable transcriptions on a per-queue basis. To do this, go to the Admin section again, then click on Configuration. Choose "Sharpen Q," and then select the specific queue you want to set up transcriptions for. Within the queue's settings, you'll find the option to enable Transcriptions, and you can simply toggle it on to activate transcriptions for that queue. This way, you have the flexibility to decide whether you want transcriptions for all your workflows or only for specific queues.
You can perform this same task to disable Q Transcription(s) per queue, by toggling it off.
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