Especially in the case of troubleshooting, it may be useful to setup MicroSIP. This guide describes how to do so.

Instructions

1. Navigate to https://app.sharpencx.com/admin/configuration/extensions/

2. Locate your extension and choose the edit button

3. Take note of your “username”, “password”, and “Server Address” fields. Leave this page up to copy paste from.

4. Open MicroSIP after it has been installed from https://www.microsip.org/downloads

   Open

   

    

5. Right-Click on “MicroSIP” at the bottom left of the window, and choose “Add Account”
   
   

   Open

   

    

6. Complete the following fields (full documentation from developers provided here)

   1. Account Name: Whatever you would like

   2. SIP Server: “Server Address” field value from the Sharpen extension configuration

   3. SIP Proxy: Leave blank

   4. Username: “username” field value from the Sharpen extension configuration

   5. Domain: “Server Address” field value from the Sharpen extension configuration

   6. Login: Leave blank

   7. Password: “password” field value from the Sharpen extension configuration

   8. Display Name: Whatever you would like

   9. Voicemail Number: Leave blank

   10. Dialing Prefix: Leave blank

   11. Dial Plan: Leave blank

   12. Hide Caller ID: Leave unchecked

   13. Media Encryption: “Disabled”

   14. Transport: “UDP”

   15. Public Address: “Auto”

   16. Register Refresh: 240

   17. Keep-Alive: 15

   18. Publish Presence: Optional (used for BLF presence)

   19. Allow IP Rewrite: Optional (may improve performance if turned on)

   20. ICE: Optional (may improve performance if turned on)

7. Click “Save”. The phone should now show as “Online” and active

8. Right-click on the “Online” button at any time to check the status or make updates to the configuration. Or, uncheck “Make Active” to deregister the phone.
   
   

9. That's it! Please remember use of 3rd party clients is not supportable by the SharpenCare team.