Caller ID Requests
- Brendan Matthews (Deactivated)
- Matt Lange
- Shannon Garrigus
How do I update my Outbound Caller ID Name?
You can update your Outbound Caller ID Name by downloading the attached spreadsheet and following the steps below:
Please only submit requests for local numbers that have already been ported or purchased.
Take note that toll-free CNAME is not supported so they cannot be updated.
Download this LIDB Template CSV (located at the bottom of this document)
Enter the TNs in Column A
Fill out Column L - This is the Caller ID Field
It is limited to 15 characters including spaces
Fill out Column M - will be Business or Residential
Fill out Column N - will be Allowed or Blocked
You will leave all of the other columns blank
Submit the request to support@sharpencx.com with the attached updated LIDB form.
Please allow 5 to 7 business days for the CNAME to update
Please Note:The Caller ID that shows up when you call someone is determined by the receiving carrier’s database. Some carriers may take longer to update depending on their update schedule.