Title: Topic: Admin Configuration  
Owner: Josh Daugherty (Deactivated)
Creator: Josh Daugherty (Deactivated) Mar 30, 2020
Last Changed by: Shannon Garrigus Apr 19, 2023
Tiny Link: (useful for email) https://sharpencx.atlassian.net/wiki/x/kYB7Ow
Export As: Word · PDF  
SharpenCare Knowledge Base (4)
    Page: Logic+ Sound Files
    Home page: Sharpen Knowledge Base
    Page: Sharpen Q (Admin)
    Page: Sharpen Tables - Scorecards
Hierarchy
Outgoing Links
External Links (9)
    https://sharpencx.atlassian.net/wiki/x/oIDoRg
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/10080…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/10069…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/10113…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98235…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98235…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98402…
    https://drive.google.com/file/d/0BwtIjTYMwg3CSlVhWEZhMFU3Sn…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98179…
SharpenCare Knowledge Base (38)     Page: Sharpen Tables - Scorecards
    Page: Q Skills
    Page: Music On Hold
    Page: Time Controls
    Page: Salesforce Integration
    Page: International Approved IPs
    Page: Creating Custom Contacts
    Page: Workflows - Advanced
    Page: Getting Started with Logic Bots
    Page: Queue Agent Settings
    Page: Ring Groups
    Page: Editing an Existing User
    Page: Inbound Routes
    Page: Creating New Users
    Page: Sharpen Chat
    Page: Workflows - Salesforce
    Page: e911
    Page: Logic Logs
    Page: Sound Files
    Page: Linking Salesforce and Sharpen User Accounts
    Page: Sharpen APIs
    Page: Workflows
    Page: Linking Zendesk and Sharpen User Accounts
    Page: Workflows for Zendesk
    Page: Action Bots
    Page: Q SMS
    Page: Salesforce Sharpen CTI
    Page: Q Scripts
    Page: Q Pause Reasons
    Page: ServiceNow Integration
    Page: Extensions
    Page: One Click Voicemail
    Page: Voicemail Broadcasting
    Page: Zendesk Integration
    Page: Q Classifications
    Page: Logic Panel Types
    Page: Q Templates
    Page: Linking ServiceNow and Sharpen User Accounts