Admin Configuration

[Configuration tab]

• Creating Custom Contacts

• Data Management

• e911

• Extensions

• Inbound Routes

• International Calling

• International Approved IPs

• Logic & Actions

  • Getting Started with Logic Bots

  • Logic Panel Types

  • Configuring Nodes, Connecting Panels

  • Logic Logs

  • Logic: Video Walkthrough

  • Action Bots

• Music On Hold

• One Click Voicemail

• Q Classifications

• Q Pause Reasons

• Q Scripts

• Q Skills

• Q Templates

• Ring Groups

• Sharpen Chat

• Sharpen Q

• Sharpen Tables > Scorecards

• Q SMS

• Sound Files

• Time Controls

• Voicemail Broadcasting

• Workflows

• Workflows - Advanced

• Workflows - Salesforce

[Settings tab]

• Sharpen APIs

• Manage Users

  • Creating New Users

  • Editing an Existing User

  • Queue Agent Settings

• Creating and Editing User Groups

[Billing tab]

• Credit Cards, Services, Transactions

Integrations

• Salesforce Integration

  • Linking Salesforce and Sharpen User Accounts

  • Salesforce Sharpen CTI

• Zendesk Integration

  • Linking Zendesk and Sharpen User Accounts

  • Workflows for Zendesk

• ServiceNow Integration

  • Linking ServiceNow and Sharpen User Accounts

• Facebook Integration Setup Instructions

• Twitter Integration Setup Instructions

Access the full Admin Configuration guide here.