Adam Settle
Shannon Garrigus
Jan 31, 2022
Apr 19, 2023
...
[Configuration tab]
Creating Custom Contacts
Data Management
e911
Extensions
Inbound Routes
International Calling
International Approved IPs
Logic & Actions
Getting Started with Logic Bots
Logic Panel Types
Configuring Nodes, Connecting Panels
Logic Logs
Logic: Video Walkthrough
Action Bots
Music On Hold
One Click Voicemail
Q Classifications
Q Pause Reasons
Q Scripts
Q Skills
Q Templates
Ring Groups
Sense: CID Lookup
Sharpen Chat
Sharpen Q
Sharpen Tables > Scorecards
Q SMS
Sound Files
Time Controls
Voicemail Broadcasting
Workflows
Workflows - Advanced
Workflows - Salesforce
Integrations
Salesforce Integration
Linking Salesforce and Sharpen User AccountsUsing Sense to Pop Contact/Account Information
Salesforce Sharpen CTI
Zendesk Integration
Linking Zendesk and Sharpen User Accounts
Workflows for Zendesk
ServiceNow Integration
Linking ServiceNow and Sharpen User Accounts
Facebook Integration Setup Instructions
Twitter Integration Setup Instructions
Access the full Admin Configuration guide here.
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