Managing Message History

From OctopusCX Dashboard, you want to start by navigating to Message History by: 

• Selecting Quick Campaign from the application switcher

• Navigate to Message History on the navigation panel to the left

Open

Open

Once you have completed the steps above, you will see a similar page to the one below:

Filtering Messages

To filter messages, use the Filter options located at the top of the page. After entering your desired filter criteria, click the Search button at the page's top right corner. This will display only the messages that meet your specified filter criteria.

Exporting Messages

To export messages, click the Export button located at the top right of the page.

After selecting the Export button, provide a file name for the exported messages and click Download. This should initiate the download of a new .csv file containing the exported messages.