OctopusCX
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Dashboard
- Checking Messaging Outbox using Dashboard
- Composing a message in OctopusCX Dashboard
- Using Message Templates in OctopusCX Dashboard
- Using Keywords in OctopusCX Dashboard
- Modifying User Role in OctopusCX Dashboard
- Managing Users in OctopusCX Dashboard
- Manage Holidays in OctopusCX Dashboard
- Manage Operating Hours in OctopusCX
- Number Routing in OctopusCX Dashboard
- Creating and Activating a New User Account in OctopusCX Dashboard
Messaging API
- Using Messaging API to Send API
- Using Messaging API to test if a number is text-enabled
- Using Messaging API to Manage Inbound Replies
Contact Center Connect
- Using Voice Agent Messaging (VAM) in Contact Center Connect
- Using Call Deflection (CD) in Contact Center Connect
Agent
- Using OctopusCX Agent Livechat
- Checking Message History in OctopusCX Agent
- Managing Groups in OctopusCX Agent
- Managing Contacts in OctopusCX Agent
- Managing Agents Groups in OctopusCX Agent
- Managing Profile Settings in OctopusCX Agent
- Admin Dashboard in OctopusCX Agent
- Managing Admin Settings in OctopusCX Agent
- Managing Admin Chat History in OctopusCX Agent
- Managing Admin Message History in OctopusCX Agent
- Managing Agents in OctopusCX Agent
- Managing Admin Templates in OcotpusCX Agent
- Managing Image Templates in OctopusCX Agent
Office
- Checking Message History in OctopusCX Office
- Managing Groups in OctopusCX Office
- Managing Contacts in OctopusCX Office
- Managing Agents Groups in OctopusCX Office
- Managing Profile Settings in OctopusCX Office
- Managing Admin Settings in OctopusCX Office
- Admin Dashboard in OctopusCX Office
- Managing Chat History in OctopusCX Office
- Managing Admin Message History in OctopusCX Office
- Managing Agents in OctopusCX Office
- Managing Admin Templates in OctopusCX Office
- Managing Image Templates in OctopusCX Office