Your New Service Desk!

Welcome to the new Webtext Service Desk. As you may know, Sharpen and Webtext have joined forces. As a result, we have consolidated our service desks into one tool, Jira Service Management. As we work toward a universal and integrated Sharpen + Webtext Services experience, we're taking these first steps to provide a solid framework for our continued growth.

We understand that you have been using FreshDesk in the past for your support needs, and we want to assure you that Jira Service Management will provide the same or even better level of support to our customers. The move to Jira Service Management is part of our efforts to streamline our processes and provide better support for you.

More information regarding access and use of the new service desk, is available below, including a FAQ for answers to some frequent questions.

We understand that change can be difficult, and we want to make this transition as smooth as possible. Our team is available to provide you with any assistance you may need during this process.

We appreciate your understanding and look forward to providing you with even better service and support with Jira Service Management.