Title: Topic: Sharpen Q  
Owner: Josh Daugherty
Creator: Josh Daugherty Mar 18, 2020
Last Changed by: Adam Settle Mar 25, 2022
Tiny Link: (useful for email) https://sharpencx.atlassian.net/wiki/x/Z4CwOg
Export As: Word · PDF  
SharpenCare Knowledge Base (1)
    Home page: Sharpen Knowledge Base
Hierarchy
Children (19)
    Page: Sharpen Q: Agent Readiness
    Page: Handling Interactions in Sharpen Q
    Page: Handling Inbound SMS/MMS Interactions in Sharpen Q
    Page: Handling Voicemail in Sharpen Q
    Page: Handling Inbound Email in Sharpen Q
    Page: Handling Inbound Web Chat in Sharpen Q
    Page: Handling Video Interactions in Sharpen Q
    Page: Handling Social Media Interactions in Sharpen Q
    Page: Sharpen Q: Internal Controls
    Page: Transferring an Interaction in Sharpen Q
Labels
Global Labels (5)
Time Editor  
Mar 25, 2022 14:25 Adam Settle View Changes
Feb 10, 2022 13:48 Adam Settle View Changes
Jan 13, 2022 20:59 Adam Settle View Changes
Jan 05, 2022 20:40 Adam Settle View Changes
Apr 01, 2020 16:37 Josh Daugherty  
Outgoing Links
External Links (7)
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98248…
    https://drive.google.com/file/d/0BwtIjTYMwg3CTDJZblBIZVE2Vk…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98251…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98235…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98248…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98248…
    https://sharpencx.atlassian.net/wiki/spaces/CT1/pages/98425…
SharpenCare Knowledge Base (9)     Page: Handling Voicemail in Sharpen Q
    Page: Sharpen Payments
    Page: Handling Interactions in Sharpen Q
    Page: Handling Inbound Web Chat in Sharpen Q
    Page: Handling Social Media Interactions in Sharpen Q
    Page: Handling Video Interactions in Sharpen Q
    Page: Handling Inbound Email in Sharpen Q
    Page: Transferring an Interaction in Sharpen Q
    Page: Sharpen Q Phone