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Make sure you're in a Receiving Calls state
Verify Active status
Check call routing options
Manage which queues you are logged into
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Accessing Sharpen Q
Navigate to Within Google Chrome, navigate to http://app.sharpencx.com and enter either or app.iz1.sharpen.cx (your admin will let you know which link applies to your organization), and log in with your Sharpen credentials or Single Sign-On details.
Then, click the drop-down menu in the upper left corner and select Sharpen Q.
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Don’t worry, this isn’t meant to “grade” every interaction--your tiles are representative of all calls over a rolling 7 or 30 day timeframe (whatever your manager has decided). If you have more questions about Performance Tiles, click hereto view a basic FAQ
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This is one article in a series covering Sharpen Q. Click on any of the links below to access specific Sharpen Q topics/articles: |
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