The Basics
For an Inbound Email, you’ll notice that the Number corresponds to an email address instead of a phone number. In order to use the Place Call Button, make sure you enter a number within the Callback #
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You can close the interaction when sending this message, or keep it open if you are communicating via another channel.
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Additional Details
If a customer responds to this email, the interaction will enter the Queue again.
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This is one article in a series covering Sharpen Q. Click on any of the links below to access specific Sharpen Q topics/articles: |
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