Video chat interactions allow you to communicate face-to-face with your customer, or share your screen.These interactions look very similar to webchat, with the "Video Chat Request button showing in the "Messages" QTab.This gives you a chance to compose yourself before hopping onto the video chat.
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Additionally, the Sharpen Screen Connect app will allow you to share your screen or specific windows. Check out the video below for the start-to-finish process of handling a video chat interaction.
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