This article covers how to handle inbound interactions in Sharpen Q.
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Send an outbound SMS/MMS message to the customer while speaking with them on the phone,
Send an outbound Email to the customer while they're on the line, and
Securely collect customers' payment information via Sharpen Payments, which you can read more about here.
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Closing an Interaction / Wrap Up
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While the length of allotted wrap up time is customizable by your Admin, clicking the Extend Wrap Up button resets the Wrap Up timer to 30 seconds. Considering this, it's best to not click that button until you have less than 30 seconds remaining and are sure you need more time.
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