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  1. Open a web browser and navigate to the IP address of the phone (ex. http://10.0.5.48)

  2. Login with default Polycom credentials

    • admin

    • admin

  3. Navigate to Register>Account

  4. Set the following fields

    1. Account

      1. Line Active: Enabled

      2. Label: (Insert extension number here, ie.- Ext 103)

      3. Display Name: (User’s name here)

      4. Register Name: This would be the user’s Username found on the extensions page within Sharpen. This should reside here:

      5. Screenshot 2024-03-08 at 12.36.40 PM.png
      6. User Name: (Same value as the Register Name)

      7. Password: The password is a 32 character value found right under the field labeled ‘Extension’ from the image above.

    2. SIP Server 1

      1. Server host: Found on the extensions page under the field ‘Server Address’; Port: 5060 (If your server address is listed similarly to us1.vbx555.09.f.sipvbx.com on the extension page then you would enter us1.vbx555.sipvbx.com in the Server and Address fields)

      2. Transport: UDP

      3. Server Expires: 240

      4. Server Retry Counts: 3

    3. SIP Server 2 (First section not used; Only set the Enable Outbound Proxy Server section)

      1. Enable Outbound Proxy Server: Enabled

      2. Outbound Proxy Server 1: (Same value as the Server Host field)

      3. Outbound Proxy Server 2: (Same value as the Server Host field)

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