The "Disconnect" panel serves as a tool within the IVR system to disconnect calls under specific scenarios. This may include disconnecting calls for black listed callers, as defined by IVR settings, following the playback of a closure prompt, and other similar events.
Configuration
Set as Flow Initiator: Selecting "Set as Flow Initiator" designates this panel as the starting point of the IVR flow, initiating the sequence before progressing to subsequent panels within the Logic+ flow.
Panel Name: Choose a consistent name for the panel, and specify the variable to update. If the variable does not already exist, it will be created.
Panel Description: Provide a clear description detailing the panel's purpose and functionality. This acts as documentation, facilitating better understanding and identification of the panel's intended use by others.
Exit Paths
There are two possible exit paths:
Default: The Default path is taken upon regular panel execution (disconnection).
Error: This path is taken if there was an error.