The “Update Priority Panel” is a feature in Sharpen Q Routing that allows you to set or update the priority of an interaction.
Configuration
The Update Priority Panel has three configuration options:
Panel Name: This is a unique identifier for the panel. Once you choose a name, it is recommended that you do not alter it.
Queue Call Manager ID: This is the ID of the queue call manager that you want to update.
Priority: This is the Q Points value that you want to assign to the interaction.
Exit Paths
There are two exit paths from the Update Priority Panel:
Default: This path is taken if the priority was successfully updated on the interaction.
Invalid Input: This path is taken if one or more of the configuration inputs was invalid.
In summary, the Update Priority Panel is a feature in Sharpen Q Routing that allows you to set or update the priority of an interaction by assigning a Q Points value, which will allow specified interactions to have priority over others.