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How do I update my Outbound Caller ID Name?
You can update your Outbound Caller ID Name by downloading the attached spreadsheet and following the steps below:

Please only submit requests for local numbers that have already been ported or purchased.

  1. Download this LIDB Template CSV (located at the bottom of this document)

  2. Enter the TNs in Column A

  3. Fill out Column M - will be Business or Residential

  4. Fill out Column N - will be PUBLIC or PRIVATE

  5. Fill out Column L - This is the Caller ID Field

    1. It is limited to 15 characters including spaces

  6. You will leave all of the other columns blank

  7. Submit the request to support@sharpencx.com with the attached updated LIDB form.

  8. Please allow 5 to 7 business days for the CNAM to update

Please Note:The Caller ID that shows up when you call someone is determined by the receiving carrier’s database. Some carriers may take longer to update depending on their update schedule.

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