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To configure One Click Voicemail, navigate to Configure > One Click Voicemail > New One Click Voicemail.
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In addition to the name, there are a few more available options.
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Name
Create a basic name that also serves as a summary in order to quickly select this voicemail from the One-Click Voicemail List in the future.
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The audio recording you want to play when leaving a voicemail. Create a new sound file in Admin > Configuration > Sound Files.
Max Wait For Silence In SecondsSilence Required
The amount of consecutive, unbroken silence in seconds to wait before playing the sound file.
Interactions
The number of times silence is waited for.
Timeout
The amount of time the system waits in an attempt to leave a voicemail. For example, a wait time of 20 seconds means the system will wait an additional 20 seconds after you hang up, listening for “silence.” If the remainder of the voicemail greeting is longer than 20 seconds, then the system will not leave a voicemail.
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Specify where this Voicemail is available. You must select a queue option.
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Using One Click Voicemail once created
While on a call that routes to a voicemail press the “1-Click Voicemail” option in the Sharpen Q interaction controls
Choose the 1-Click Voicemail and then “Send & Hangup”
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This is one article in a series covering Admin Configuration topics. |
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