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Permission Notification
When launching Connect and making a call for the first time, you will receive a pop-up notification asking for permission to use your microphone. It will look like this:
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When this pop-up appears you must click the Allow option. If you click Block you will be unable to use Connect until you have removed the exception. If you click the X button you will be unable to complete the current call.
Clearing Exceptions
In order to clear the Block for the microphone, complete the following steps:
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In Chrome, navigate to chrome://settings/content
Scroll down to the Microphone section.
Default should be selected unless you want to use a specific device.
Next, click Manage exceptions...
You will be presented with a list of sites that have requested microphone access, as well as if they have been blocked or allowed. Connect will show up as https://connect.sharpencx.com:443. If this appears as Block hover over the entry and click the X icon. Then click Done .
Navigate back to Connect and attempt to make another call, you should be presented with the pop-up notification again. Be sure to click Allow .
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