The Basics
If enabled, Sharpen Q Voicemail allows customers to leave a voicemail for the Q rather than a personal extension. This is beneficial for after hours or scheduled breaks.
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To call the customer back, simply hit the Place Call button in the upper-left corner. This transitions to a phone interaction, allowing you to communicate as normal.
Additional Details
Note that clicking End Message will close the voicemail and remove it from the Queue. This is essentially saying, “close this interaction, it is complete.”
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