Content Comparison

...

1. Navigate to https://app.sharpencx.com/admin/configuration/extensions/

2. Locate your extension and choose the edit button

3. Take note of your “username”, “password”, and “Server Address” fields. Leave this page up to copy paste from.

4. Open Zoiper 5 after it has been installed from https://www.zoiper.com/en/voip-softphone/download/current

   Image Modified

5. Enter your credentials from the extensions page (username and password) then click Login.
   

   Image Modified

6. In the server address field enter your server address from the extensions page, but with the following modified format: 

   • If your server address was listed as us1.vbx555.09.f.sipvbx.com on the extension page then you would enter us1.vbx555.sipvbx.com in Zoiper.
     

     Image Modified

7. Skip the Optional Authentication and Outbound proxy configuration.
   

   Image Modified

8. You should see "found" for “SIP UDP” during the test, others may fail, that is fine.
   

   Image Modified

9. Click “Next” and follow the prompts to configure your headset and microphone.

10. That's it! Please remember use of 3rd party clients is not supportable by the Sharpen Care team.

...