The Send SMS Panel is a feature that allows you to send an SMS message according to the settings that you put into place. To use this panel, you need to specify the following settings:
Panel Name: This is a unique identifier for the Send SMS Panel. Once you choose a name for the panel, it is recommended that you do not change it.
To Number: This is the phone number where you want to send the SMS message. You can use an interaction variable to make the phone number dynamic.
From Number: This is the phone number of the sender, which is evaluated as the caller ID.
Content: This is the full text content of the SMS message.
You can use an interaction variable to make the sender's phone number dynamic. If the recipient replies to the SMS, the response will be sent back to the specified From Number.
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The phone number specified in the “From Number” setting must be a number in Inbound Routes. If the “From Number” is invalid, the Invalid Input exit path will be taken. |
When you use the Send SMS Panel, there are two possible exit paths:
Default: This exit path is taken when the panel execution is successful.
Invalid Input: This exit path is taken when one or more of the configuration inputs are invalid.
Tip – To create tailored SMS messages that apply directly to the recipient, use interaction variables. This is especially helpful when the message content should be specific to each recipient, making the SMS message more personal and engaging.
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It's important to remember to follow all relevant laws and guidelines for SMS messaging. Failure to comply may result in SMS messaging being blocked or disabled for the number. |