The Sharpen platform is built to work with the equipment you have with minimal intervention, but sometimes software privacy and access settings, network interruption, or something else along the way can interrupt your experience. This set of guides helps guide you along the troubleshooting path. Based on the symptom experienced, follow the link to common solution which applies.
Supplemental guides
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The guides below may be helpful in gathering additional troubleshooting information if you’re working with SharpenCare. |
Guide | Purpose |
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Validate correct microphone permissions for Google Chrome | |
Validate correct microphone permissions for the Operating System | |
Gather Chrome console and network logs for advanced troubleshooting | |
Gather packet capture data for connectivity and audio issues | |
Gather webRTC-internals logs from Google Chrome for audio issues | |
Gather advanced application logging for Google Chrome |
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Symptoms
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