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Q Classifications
It is necessary to create a Q classification for each potential end result of an OmniOut interaction. Agents must select an end result at the conclusion of each interaction because the OmniOut cadence is driven by the result of the previous interaction.
Q Classifications can be found by navigating to Admin > Configuration > Queue Classifications.
Click on the New Classification button, then enter in the queue classification name in the Classification field.
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If you have already installed OmniOut, you can navigate to the next step, updating your Campaign Statuses in SharpenTables. If you haven’t installed OmniOut, please install it from the Sharpen Store (Sharpen Store > Apps > OmniOut).
Setting Campaign Statuses in Sharpen Tables
The “FathomSASFCampaignsStatus” Sharpen Table will need its data structure updated to include the names of the actual queue classifications that are being used in the campaigns. Sharpen tables can be found by navigating to Admin > Configuration > Sharpen Tables > FathomSASFCampainsStatus.
By default, the system will include columns for “qualified,” “noAnswer,” “notInterested,” “dnc,” and “bounce.” More often than not, these will not match up with the desired queue classifications you just created above for your campaign(s).
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Setting Campaign Statuses for OmniOut (you are here)
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