Content Comparison

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1. Download the appropriate installer for the Operating System in use

2. Run the installer

3. Leave defaults for Selected Components

4. Leave defaults for Additional Tasks

5. Install to C:\Program Files\Wireshark

6. Check the box to validate “Install WinPcap…” is selected

7. Skip USB Capture and Click Install

SIP Soft-phone

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1. Download your preferred soft-phone (MicroSIP or Zoiper recommended)

2. Install soft-phone

3. Navigate to https://app.sharpencx.com/admin/configuration/extensions/

4. Locate your extension and choose the edit button

5. Take note of your “username”, “password”, and “Server Address” fields. Leave this page up to copy paste from.

6. Register soft-phone with the noted information

   1. Zoiper setup

   2. MicroSIP setup

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1. Navigate to the original extraction point of the DumpcapSetup.zip

2. Locate the “Uninstall.bat” file and double-click

3. User Account Control will prompt for evaluated permissions. Continue or enter Administrator credentials to continue

4. Navigate to Desktop\DumpCap\Captures

5. Identify the proper capture associated with the incident

   1. Date and time can be interpreted by observing the file name

      1. file_00001_20181101115841.pcap

         1. Year, Month, Day, Hour, Minute, Second indicates start time of file Date Modified File Explorer column indicates the end time of the file

6. Copy the identified packet capture file

7. Upload the file to a cloud storage solution such as Google Drive, Onedrive, Dropbox, etc...

8. Provide public link to Sharpen in SharpenCare case

9. Sharpen will analyze the capture in conjunction with server-side captures to help reach root cause understanding.

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