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Potential Causes

Common Solutions

  • Microphone not available or plugged in

  • Microphone not allowed by browser or OS privacy settings

  • Sharpen Q phone not connected to Sharpen WebRTC infrastructure

  • Validate physical connection of headset or microphone

  • Validate/update audio driver for device handling microphone

  • Choose appropriate audio device for mic input from OS input chooser

  • Allow access to microphone through OS for specific apps

  • Allow access to microphone through browser for specific pages

  • Validate/set the appropriate microphone in browser

  • Validate ports necessary for WebRTC are open

  • Work with SharpenCare to confirm healthy operations of WebRTC and Voice Processor infrastructure

Applicable guides

One-way audio. Agent cannot hear remote side. Remote side can hear agent

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