In some circumstances, particularly for troubleshooting, it may be useful to explicitly define which webRTC server or region your Sharpen Q Phone or Connect phone is connecting to. This article describes how to identify which server you’re currently connected to, as well as how to temporarily connect to a different server or region.
Please note that utilizing this method avoids load balancing which occurs in the webRTC environment. We recommend only using this method temporarily during troubleshooting efforts.
Identify your current webRTC server
Login to Sharpen Q or Sharpen Connect
Right-click in an empty area within the browser window and choose ‘Inspect’
Choose the ‘console’ tab and type ‘server’ into the window as shown below
The server fully qualified domain name is listed after hitting enter on the keyboard
If using Sharpen Connect, the steps to identify the server are the same. However, it will likely open Chrome dev tools in a separate window. If you are unable to locate dev tools, make sure to check additional monitors or workspaces
Connecting to a different server or region
It is important to consider that establishing a new connection is most foolproof by coupling the process with a clean logout/login. Before following the steps below, please logout of your Sharpen session, whether it be Sharpen Q or Connect
Sharpen Q
Simply utilize the following URL for login with the appropriate server or region. If you need guidance on the region or server to utilize, please consult with the SharpenCare team. Specific servers and regions are subject to change.
Main isolation zone
Region
https://app.sharpencx.com/fathomQ/dashboard/?region=XXX
Specific server
https://app.sharpencx.com/fathomQ/dashboard/?region=XXX-##
iz1 isolation zone
Region
https://app.iz1.sharpen.cx/fathomQ/dashboard/?region=XXX
Specific server
https://app.iz1.sharpen.cx/fathomQ/dashboard/?region=XXX-##
For example, if we wanted to connect to the EU region, we could do so by entering… https://app.sharpencx.com/fathomQ/dashboard/?region=EU2
If we wanted to connect to a specific EU server (eu2-webrtc-01), we could do so by entering… https://app.sharpencx.com/fathomQ/dashboard/?region=EU2-01
Connect
Similar to Sharpen Q, simply utilize the URL in the following format
Region
https://connect.sharpencx.com/?region=XXX
Specific server
https://connect.sharpencx.com/?region=XXX-##
iz1 isolation zone
Region
https://connect.iz1.sharpen.cx/?region=XXX
Specific server
https://connect.iz1.sharpen.cx/?region=XXX-##
Validation
To validate the change, simply execute the steps above in the 'Identify your current webRTC server' section.