A "Time Control" panel is a tool that directs interaction flow according to specified time-based settings.
Configuration
The Switch Panel is configured using three main parameters:
Set as Flow Initiator: By selecting "Set as Flow Initiator," this panel will serve as the starting point of the IVR flow, before proceeding to subsequent panels within the Logic+ flow.
Panel Name: It is recommended that you choose a name and keep it consistent. You will also need to specify the variable name to update. If the variable does not exist, it will be created.
Panel Description: It is recommended to provide a clear description of the panel, detailing its purpose and functionality. This is akin to documentation, making it easier for others to understand and identify its intended use when they encounter it.
Time Zone: Choose the time zone that best aligns with your IVR flow or organizational requirements.
Events
Add Weekly Repeating: Select the days of the week and specify a start and end time for each day.
Add One Time Event: Ideal for single occurrences, such as holidays or team meetings. Assign a name, and choose the start date and time.
If the event recurs annually on the same date, enable the "Repeat Annually" toggle.
Exit Paths
The Switch Panel has one default exit path:
Default: If none of the matches evaluates to true for the provided variable, the default exit path is used.
Custom Added Matches: Any exit paths created for added matches that evaluate to true.