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Billing Management

Billing Management

Overview

Maintaining accurate and up-to-date billing information within the Sharpen platform is essential to ensuring uninterrupted service. Outdated or missing billing details can result in suspension of your Sharpen service, the inability to order equipment from the Sharpen store, and being unable to add or purchase additional licenses for new users.

Access to the Billing section requires your assigned User Group to have Billing Options enabled. An administrator can update User Group permissions by navigating to Admin > Settings > User Groups.

Accepted Payment Types

All customers are required to have a valid credit card on file, regardless of their primary payment method. This ensures payment can be processed in the event a scheduled payment is not received on time. Sharpen accepts the following payment types:

  • Credit Card

  • Electronic Payment via ACH (Automated Clearing House)

  • Check (requires prior approval from Sharpen's billing team)

Managing Credit Cards

To view, edit, or add a credit card on file:

  1. Log in to the Sharpen Portal and navigate to Admin > Billing > Credit Cards.

  2. Use the dropdown in the center of the page to view cards currently on file.

  3. From this page you can modify existing card details or add a new credit card.

Note: To remove a credit card from your account, contact billing@sharpencx.com for assistance.

Paying Your Bill and Viewing Invoices

To pay your bill or access invoice history:

  1. Navigate to Admin > Billing > Transactions.

  2. Click the Pay Bill button on the left to submit a payment.

  3. To add billing contacts — who will receive emails related to payments, invoices, and other billing notifications — use the billing contacts section on this page.

  4. To view or download a copy of a specific invoice, click View All Invoices and then select View / Download next to the desired invoice.

Charges by Service

To view a breakdown of charges by specific service:

  1. Navigate to Admin > Billing > Services.

  2. By default, a high-level overview of all services is displayed.

  3. Use the dropdown in the center of the page to filter by a specific service and view its associated charges.

Taxes and Tax-Exempt Requests

Voice over Internet Protocol (VoIP) services are subject to taxation under telecommunication tax law. Federally mandated taxes are included on all Sharpen invoices as required by law.

If your organization is tax exempt, please contact billing@sharpencx.com and include a copy of your tax exemption documentation for review.

Billing Disputes and Inquiries

For any billing disputes or questions, contact the Sharpen billing team directly at billing@sharpencx.com. Please include the following information in your email:

  • Your name and company name

  • Invoice number (if applicable)

  • A summary of your question or issue