You can changed the post-call transcription language to Spanish by applying a QSkill—this enables you to assign the skill for a particular Queue, or even a selection within the IVR, making the choice dynamic rather than all-or-nothing. Pretty cool, huh?
In order to change the transcription language, all you have to do is assign the lang_es skill to the interaction. Again, this can be on an inbound route, in an IVR selection, etc. Then, ensure transcription is turned on for a particular queue and viola! Your call will now transcribe in Spanish, rather than English.
You can see the transcription within Insights or the Interaction Record in line with the Call Recording.