The "Transfer To External" panel is a feature designed to seamlessly transfer callers to an external number based on their selections within the IVR flow.
Configuration
Set as Flow Initiator: Selecting "Set as Flow Initiator" designates this panel as the starting point of the IVR flow, initiating the sequence before progressing to subsequent panels within the Logic+ flow.
Panel Name: Choose a consistent name for the panel, and specify the variable to update. If the variable does not already exist, it will be created.
Panel Description: Provide a clear description detailing the panel's purpose and functionality. This acts as documentation, facilitating better understanding and identification of the panel's intended use by others.
Transfer Number: The designated ten-digit number to which a caller is directed.
Exit Path
The Set Variable Panel has one exit path: Default.
Error: This path is taken if there was an error.