Available Predefined Variables

Predefined variables are versatile tools within Logic+ that allow you to modify values, retrieve specific call-related data, and integrate caller information into various workflows. These variables can be utilized to enhance the functionality of your flow by dynamically adjusting conditions, passing important details to external systems, and supporting complex routing decisions. By leveraging predefined variables, you can streamline processes and ensure efficient handling of calls and integrations.

Predefined Variables

Data-Returning Variables (Returning Call-Related Information)
- $(ani): Represents the caller's ID (Automatic Number Identification).
- $(cnam): Represents the caller's name (Caller Name Delivery).
- $(dnis): Refers to the number dialed by the caller (Dialed Number Identification Service).
Modifiable Variables (Adjustable Variable Fields for Routing Decisions or Reporting)
- queueSkills: Seen in Sharpen Q UI, for more information on queueSkills refer to this article
- queuePoints: Seen in Sharpen Q UI
- twitter
- facebook
- email
- companyName: Seen in Sharpen Q UI
- firstName
- lastName
- callerCity
- callerState
- callerCountry
- title: Seen in Sharpen Q UI
- externalCRMAccountID
- externalCRMID
- externalCRMMake
- externalCRMRecordType
- externalCRMStatus
- externalCRMCampaignID
- externalCRMCampaignStatus
- externalMarketingMake
- externalMarketingID
- externalCaseID

**Variables highlighted in purple indicate fields that, when modified, will display in the Sharpen Q UI.

When accessing data from a variable in Logic+, use the format $(variableNameHere). However, when assigning a value to a predefined variable, the $() format is not required.

Predefined variables are optional, as you can easily create and use custom variables in any Logic+ flow to suit your specific needs.