The "Play Message" panel is a feature that enables playing prompts as audio files or through text-to-speech conversion. Additionally, it captures DTMF inputs from callers, which can influence routing decisions within a Logic+ flow.
Configuration
Set as Flow Initiator: By selecting "Set as Flow Initiator," this panel will serve as the starting point of the IVR flow, before proceeding to subsequent panels within the Logic+ flow.
Panel Name: It is recommended that you choose a name and keep it consistent. You will also need to specify the variable name to update. If the variable does not exist, it will be created.
Panel Description: It is recommended to provide a clear description of the panel, detailing its purpose and functionality. This is akin to documentation, making it easier for others to understand and identify its intended use when they encounter it.
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Prompt:
Language:
Voice:
Content:
Input Type:
DTMF Response Variable Name:
Interruptible:
Repeat Count:
Repeat Delay:
Maximum DTMF Length:
Minimum DTMF Length:
Between-Input Timeout:
Terminating Character:
Valid DTMF Inputs:
Exit Paths
There are three exit paths from the Play Message panel:
Default: The Default path is taken upon regular panel execution.
RepeatLimitReached: This path is taken if the repeat limit is reached, which is set in the panel configuration.
Error: This path is taken if there was an error.
Related Article: Logic+ Sound Files