The "Play Message" panel is a feature that enables playing prompts as audio files or through text-to-speech conversion. Additionally, it captures DTMF inputs from callers, which can influence routing decisions within a Logic+ flow.
Configuration
Set as Flow Initiator: By selecting "Set as Flow Initiator," this panel will serve as the starting point of the IVR flow, before proceeding to subsequent panels within the Logic+ flow.
Panel Name: It is recommended that you choose a name and keep it consistent. You will also need to specify the variable name to update. If the variable does not exist, it will be created.
Panel Description: It is recommended to provide a clear description of the panel, detailing its purpose and functionality. This is akin to documentation, making it easier for others to understand and identify its intended use when they encounter it.
Exit Paths
There are two exit paths from the Update Priority Panel:
Default: This path is taken if the priority was successfully updated on the interaction.
Invalid Input: This path is taken if one or more of the configuration inputs was invalid.
In summary, the Update Priority Panel is a feature in Sharpen Q Routing that allows you to set or update the priority of an interaction by assigning a Q Points value, which will allow specified interactions to have priority over others.